User Participation in the DEvelopment of HIV Self-Testing Services
Martin Fisher Foundation/ Brighton and Sussex Medical School,
Funded by PHE (Public Health of England), Brighton, UK, 2016-18)
BMJ Innovation Award 2018 winner (British Medical Journal)
This vending machine is a service to promote HIV self-testing among Men that have sex with Men (MSM). The service includes the introduction of a vending machine distributing HIV self-test kits, a campaign and a community service to increase awareness of self-testing.
The pilot was displayed at a sauna in Brighton. Nowdays the machines are installed in several places around Brighton and one is mobile allowing the service to be recognised by a wider community within the city.
We held co-design workshops with community volunteers, and a local LGBT community.
The workshops utilised service design tools such as personas (the process of creating ‘characters’ to theoretically explore individual’s thoughts and behaviors), the construction of user journeys, and mock-ups for the design and likely interaction with the vending machine.