Localphone Usability Assessment with End Users @ Sheffield Hallam University, IF, 2012

This assessment focused upon two key elements:

1.    Understanding how users identify and comprehend the appropriateness of Localphone services

2.    Feedback from users experience from visiting the website

–       Usability studies assessment

–       Identification of potential follow on work to further improve the website

–       Identification of potential follow on work examining the improvement of client conversion

Information from the usability assessment was fed back to Localphone in the form of a presentation and

written report that will provide insights on how to best utilise findings from the analysis and interpretation of the results.